Privacy Policy

Last updated: 23 March 2026

Gigi Row ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information:

Information You Provide

• Contact information: Name, email address, phone number
• Business information: Company name, role, industry
• Project information: Details about your project, goals, and requirements
• Account credentials: Login details for platforms you grant us access to
• Payment information: Billing details (processed securely through third-party providers)

Information Collected Automatically

• Usage data: Pages visited, time spent, interactions with our website
• Device information: Browser type, operating system, IP address
• Cookies: Small data files to improve your experience (see Cookies section below)

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Communicate with you about projects, updates, and inquiries
• Process payments and send invoices
• Analyse usage patterns to improve our website and services
• Send occasional updates about our services (you can opt out at any time)
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third parties who help us deliver services (payment processors, hosting providers, email services)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or transfer of business assets

Third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• Secure, encrypted connections (HTTPS)
• Access controls and authentication
• Regular security reviews
• Secure storage of credentials and sensitive data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Project files and communications are typically retained for 2 years after project completion, unless you request earlier deletion.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected].

7. Cookies

We use cookies to:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand website usage (e.g., Google Analytics)

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Services we may use include:

• Formspree (contact forms)
• Google Analytics (website analytics)
• Payment processors

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with Australian privacy law.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: [email protected]

General inquiries: [email protected]

Business: Gigi Row
Location: Australia

13. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992